Threads and Support

Threads are the home for team discussion. Open Threads from navigation, choose a public or private thread, and post a message or reply. Your rail tracks unread messages and mentions without requiring a page refresh.

Thread messages arrive in real time. When you are elsewhere, Lavori can show an in-app notification with a safe preview and a View action. On registered mobile devices, the same activity can produce a push notification that opens the correct organization and thread.

• Mute an individual thread when you do not want ordinary message alerts.
• Use notification settings to control alerts, sound, and mobile push delivery.
• Mentions remain available from the persistent Notifications bell.

Lavori does not interrupt you for a message you are already visibly reading at the bottom of its thread. A background browser tab is not considered active reading, so the alert is still delivered.

Notification previews follow the same permissions as the thread itself. If access is removed, a stale notification cannot reopen the thread, and protected record details are withheld from previews when the recipient cannot view them.

When Support is enabled for the active organization, the life-buoy button opens a list of requests you personally submitted. Create new requests through the Help or support request flow; the drawer is for following existing requests and replying to the support team.

The Support drawer is personal even if you also administer the organization. Organization-wide support work belongs in the authorized support administration screens. Switching organizations clears the personal list and hides Support when the destination organization has not enabled it.